Cart 0

Damaged/ Incorrect Items

All items are Quality Checked before dispatch from our warehouse.

If your product arrives and is faulty or damaged Bisou will repair or replace your product as necessary. In the unlikely event of this happening, please email us within 48 hours of receipt detailing your order number & description of the damage or incorrect item. Please email with all information.

Damaged/ Incorrect items must be returned unused & within the original packaging. Failure to do so may impede on a refund.

Items that are damaged as a result of normal wear & tear are not considered to be faulty or the responsibility of Bisou.


Everything on our website has been produced to the highest standards. Unfortunately, we do not offer refund or exchange on any items that have been personalised unless the item is faulty. If this is the case please follow details above.